Privacy Policy

Last updated: February 2025

At retuchr, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

Information We Collect

We collect information that you provide directly to us and information automatically collected when you use our service:

  • Account information: email address used for authentication
  • Uploaded images: photos you upload for enhancement
  • Usage data: how you interact with our service, features used, and processing history
  • Payment information: billing details processed securely through Stripe (we do not store card numbers)
  • Device information: browser type, operating system, and general location data

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our photo enhancement service
  • Process your transactions and manage your subscription
  • Send you technical notices, updates, and support messages
  • Analyze usage patterns to improve our AI and user experience
  • Detect, prevent, and address technical issues and fraud

Third-Party Services

We use trusted third-party services to operate our platform. These services have their own privacy policies:

  • Supabase: Authentication, database, and file storage (EU data centers)
  • Stripe: Payment processing (PCI-DSS compliant)
  • Replicate: AI image processing
  • PostHog: Analytics (only with your consent)

Cookies and Tracking

We use essential cookies required for the website to function (authentication, preferences). Analytics cookies are only used with your explicit consent. You can manage your cookie preferences at any time through our cookie settings.

Data Retention

We retain your account information for as long as your account is active. Uploaded images and enhanced results are stored for 90 days after processing, after which they are automatically deleted. You can delete your images at any time from your dashboard.

Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights:

  • Access: Request a copy of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your data ('right to be forgotten')
  • Portability: Request your data in a machine-readable format
  • Objection: Object to processing of your data
  • Withdraw consent: Withdraw consent for analytics at any time

Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest, secure authentication, and regular security audits. However, no method of transmission over the Internet is 100% secure.

Children's Privacy

Our service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last updated' date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at [email protected].